Course Code: C.M.T.C
Workplace Coaching, Mentoring & Employee Development Training
Develop People. Build Trust. Unlock Potential. Strengthen Performance.
Effective coaching and mentoring can help employees develop their capabilities, improve performance and take greater ownership of their professional growth. When organisations invest in developing their people, they can strengthen workplace relationships, support productivity and create a culture of continuous learning.
The Coaching and Mentoring Training Course provides managers, supervisors, team leaders and professionals with practical techniques for coaching and mentoring employees effectively. Participants will learn how to set meaningful goals, understand employee needs, provide constructive feedback and create development plans that support sustained growth.
About the Course
This practical programme introduces structured coaching and mentoring approaches that can be applied in everyday workplace situations.
Participants will explore the G.R.O.W. model, S.M.A.R.T. goal setting, effective feedback, trust-building, employee motivation and development planning. The programme also addresses common obstacles that may prevent employees from progressing and how leaders can support employees through different stages of their development.
What You Will Learn
Participants will learn how to:
- Understand and apply the G.R.O.W. coaching model.
- Set clear and achievable goals using the S.M.A.R.T. framework.
- Establish the current reality or situation of an employee.
- Identify appropriate coaching and mentoring approaches.
- Develop practical coaching plans with clear action steps.
- Create development plans that support employee growth.
- Identify opportunities to motivate employees and encourage achievement.
- Build and maintain trust within coaching and mentoring relationships.
- Provide effective and constructive feedback.
- Balance honest feedback with encouragement and support.
- Identify obstacles that may limit employee performance or development.
- Help employees develop practical solutions to workplace challenges.
- Recognise when a coaching relationship has achieved its intended purpose.
- Support employees as they transition towards further development opportunities.
- Encourage continuous learning and professional growth.
Key Learning Areas
Understanding Coaching and Mentoring
Explore the purpose of workplace coaching and mentoring and understand how these approaches can support employee development, performance and professional growth.
The G.R.O.W. Model
Learn how to use the G.R.O.W. framework to structure meaningful coaching conversations and guide employees towards practical solutions and actions.
S.M.A.R.T. Goal Setting
Develop the ability to establish goals that are clear, measurable, achievable, relevant and time-bound.
Understanding Current Reality
Learn how to assess an employee’s current circumstances, capabilities, challenges and development needs before determining appropriate support.
Coaching and Mentoring Approaches
Explore different ways of supporting employees and learn how to select an approach based on individual development needs and workplace circumstances.
Development and Action Planning
Learn how to turn coaching discussions into practical development plans with clear actions, responsibilities and progress measures.
Motivation and Employee Engagement
Explore practical ways of encouraging employees to take ownership of their development and remain motivated towards achieving agreed objectives.
Building Trust
Understand why trust is fundamental to effective coaching and mentoring relationships and explore ways to establish open, respectful and supportive communication.
Effective Feedback
Develop techniques for providing constructive feedback that recognises progress, addresses development areas and encourages improvement.
Overcoming Development Obstacles
Identify common barriers that can hold employees back and explore practical approaches for helping employees address challenges and move forward.
Transitioning Employees Towards Continued Growth
Understand how to recognise when formal coaching is no longer required and how to support employees as they move towards greater independence or new development opportunities.
Benefits of the Course
Participants will be better equipped to:
- Coach employees with greater confidence and structure.
- Apply the G.R.O.W. model effectively.
- Set meaningful development goals.
- Create practical employee development plans.
- Build stronger and more trusting workplace relationships.
- Provide constructive feedback.
- Improve employee motivation and engagement.
- Identify and address development barriers.
- Encourage accountability and ownership.
- Support continuous learning and professional development.
- Strengthen employee performance and capability.
- Create a more supportive culture of workplace development.
Who Should Attend?
This course is suitable for:
- Managers and supervisors.
- Team leaders.
- Human Resource professionals.
- Learning and Development professionals.
- Employee development specialists.
- Mentors and workplace coaches.
- Department heads.
- Business owners and entrepreneurs.
- Professionals responsible for staff development.
- Anyone involved in supporting employee performance and growth.
Course Outcome
By the end of the course, participants will have developed practical coaching and mentoring skills that can be applied within the workplace. They will be better prepared to structure coaching conversations, set development goals, build trust, provide effective feedback, address obstacles and support employees towards greater independence and continued professional growth.
Develop People. Strengthen Performance. Create Growth.
Coaching and mentoring are powerful tools for developing people and building stronger organisations. The Coaching and Mentoring Training Course equips professionals with practical techniques to support employee growth, strengthen workplace relationships and encourage a culture of continuous improvement.
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